Customer Satisfaction Survey

Thank you for completing our customer survey. Your responses will be used to help improve the quality of service we provide to our valued clients. Your name will be added to our yearly drawing for a $200.00 Geneva Travel & Cruise gift certificate. Winners will be announced on our Facebook page.

Name: *

E-mail Address:

How did you hear about Geneva Travel & Cruise? *

How would you rate your overall experience with us? *

How satisfied were you with your destination? *

What did you like or dislike about your destination?

How satisfied were you with your hotel/cruise (if applicable)? *

We are currently testing a video recap of travel documents for some trips. If you were provided a video recap did you watch the video? *

Yes

No

Video Recap Not Provided

If you were provided a video and did not watch it, please let us know why.

I did not see the link to watch the video.

I did not have time to watch the video.

I did not feel the video was necessary.

If you watched the video, please let us know if you found it helpful.

I found the video helpful and would like recap videos for my future trips.

I found the video helpful but would not watch again.

I did not feel the video was helpful.

Please provide any further feedback about the video recap.

What did you like or dislike about your hotel/cruise?

In order to provide relevant travel offers and information, please answer these brief questions. Are you planning to travel within the next:

3-6 Months

6-9 Months

1 Year+

Please check the travel types that interest you (check all that apply).

Please check the destinations of interest to you (check all that apply).

What activities interest you (check all that apply)?

Based on your overall experience with Geneva Travel & Cruise, would you recommend us to your family and friends?

Yes

No

Any comments or suggestions to help us improve the quality of our service?

We hope you were very satisfied with our service. Your testimonial would be greatly appreciated.