IT: Helpdesk Ticket Request

Use this form to submit a support request to the IT helpdesk. Please answer the short questions below to help us better respond to your issue. Oh and.... Have you tried turning it off and back on again? Lets just get that out of the way right up front.

Frequently asked questions

Do you need to request new or changed user credentials in Smartsheet, Multiview, Eaglesoft, Dentrix, Dentrix Ascend, Cloud9, or Practiceworks? *

Yes

No

If you have a username and password already provided by IT and the system isn't letting you in,

Please answer NO to the question above so we can properly route your request to the correct team.

Please answer YES if you have any of the following needs:

- If your current password is working but you need help changing it

- If you need a login created or deleted from one of our Databases

(Smartsheet, Multiview, Eaglesoft, Dentrix, Dentrix Ascend, Cloud9, or Practiceworks)

- If you need a permissions change made to your otherwise working login

Specifics

Location
(where the issue or request exists) *

Where do you sit/work?
(Position) *

Do you require a response
on your issue after normal
business hours?
(Mon-Fri / 8am-5pm Eastern) *

Requester's Information

First Name *

Last Name *

Email Address *

Best Contact Phone # *

Extension *

How should we get back in touch with you? *

By Phone

By Email

Best time for us to call? *

*Be advised: Issues that require after hours response have a 2hr reply commitment but we pay a $FEE$ for this per instance. Please only request this if your issue is truly urgent.

Things to consider urgent:

-Any situation that stops you from seeing any patients in your office

-Any situation that stops you from doing all or most of your job

duties

-Eaglesoft/Dentrix Server is down

-Internet down (For Cloud9 offices)

-Phone service (Dialtone) is not working

Things NOT to consider urgent:

-My email isn't working

-My printer isn't working (unless you sit at Checkout)

-My internet isn't working (For Eaglesoft/Dentrix offices)

-If you can still see patients

-If you can still do some/most of your job