Uncollected certificates for exams taken before summer 2015 have now been destroyed. Contact the exam boards for replacements.  
Appointments MUST be booked to collect your certificates or pay to have them sent by Royal Mail Special Delivery. 
The remaining collection dates are 1st and 8th February.  The exams office is then busy with the 2018 exam season and will be unable to offer collection dates until July.
Mail certificate
You can pay to have your certificate sent by Royal Mail Special Delivery (please allow for up to 28 days to process your request).
Collection in person
You must make an appointment and bring photographic ID to collect your certificate.
Collection by a Proxy
Appoint a proxy to collect your certificate on your behalf by appointment. They must bring their own photographic ID.
Acceptable photographic ID:  Passport, drivers licence, recognised education institution or employer ID card.